The Commonwealth of Pennsylvania Department of Transportation (PennDOT) is introducing a new service to its menu of Driver and Vehicle Online Services.
With the introduction of ‘Change of Address,’ customers can now update their address on their personal Pennsylvania Driver’s License, Photo Identification (ID) Card, Learner’s Permit and vehicle registration(s) over the Internet. This service is in addition to the photo driver license/photo identification card/vehicle registration renewals and driver history services that are currently available online.
This alternative method of updating driver and vehicle address records is fast, convenient and available 24 hours a day, 7 days a week. There are no fees for online change of address transactions. All that is required is access to a computer with an Internet connection, a printer and a personal identification number (PIN).
A printer will provide a Temporary Internet ‘Address Change Only’ Credential, that should be carried with current credentials until a new product is received in the mail. A PIN is a number assigned to an individual to conduct online service transactions and prevent unauthorized access to information.
Joan Nissley, Media Spokesperson for PennDOT, stated that customers will be eager to use the new service. “It’s a very quick service, rather than coming into a PennDOT location. People can do it anytime that’s convenient for them – 24 hours a day, 7 days a week,” said Nissley.
Customers wanting to change their Pennsylvania Driver’s License, Learner’s Permit or ID Card address will need to know their date of birth, driver’s license (learner’s permit or ID) number and social security number. Vehicle registration address changes, in addition to the above information, require the title number and registration plate number of the vehicle record being updated.
The new online service is convenient for the customers as well as for PennDOT. “If there’s less customers at the counter, then there’s also less wait time for the customers. It will speed up the service for the customers and likewise reduce any lines there would be at a driver license center,” said Nissley.
PennDOT has taken steps to ensure that confidential customer information is secure online and has enhanced its level of security by requiring the user to provide the last four digits of his or her social security number. This information, combined with the user’s Pennsylvania Driver’s License, Learner’s Permit or ID card number, date of birth, and PIN number will authenticate the user.
Nissley stated, “The new service was implemented August of this year and as of September 13, we did approximately 1,000 changes of address for customers. We debuted all five of our online services (vehicle renewal, driver license renewal, ID card renewal, driver history and change of address) in May of 2001, and since then, with all of the services combined, we’ve done over 820,000 transactions.”
She added, “Customers across the Commonwealth are definitely using our online services, and now that change of address is available, that’ll be a popular option as well.”
Pennsylvania requires that you report any new address to PennDOT within 15 days of moving. This would apply to all driver and vehicle service documents and credentials including driver licenses/ID’s, learner’s permits and vehicle registration cards.
Online change of address allows individuals to change their address for where they vote while changing their driver’s license, photo ID, or learner’s permit address. By changing your voter registration address online, the Department of State is notified. They will notify the county where you were registered so that your registration record can be forwarded to the new county of residence.
The new service is not available for commercial driver’s license (CDL) holders. CDL license holders must complete an ‘Application to Replace/Correct Commercial Driver’s License’ (Form DL-80CD) and submit to PennDOT.
If you would like to try this new service firsthand, you can visit PennDOT’s web site through the PA PowerPort at www.state.pa.us and type in PA Keyword ‘PennDOT Address Change.’ Step-by-step instructions will direct you through successful transactions.
You may also contact Janet Dolan, Director for the Office of Information Fiscal Services at (717) 787-7713.
The CDL form is available online for downloading at PennDOT’s web site through the PA PowerPort at www.state.pa.us, type in PA Keyword ‘DMV Forms,’ and at any messenger service officer or Driver and Vehicle Service Center location.
If you experience problems using PennDOT’s Driver and Vehicle Online Services, you can click on the ‘Contact Us’ page. You can also email PennDOT directly at customerservice@dot.state.pa.us for more information and can expect a response to your email within two business days.
PennDOT’s Driver and Vehicle Online Services are an easy and convenient way to conduct a variety of transactions any time of the day or night from any computer with an Internet connection.
